At Stanley Magasin, we are committed to providing professional-grade tools with professional service to our valued customers – skilled craftsmen, experienced DIYers, and building professionals worldwide. Below you’ll find detailed information about our shipping and return policies.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
Standard Shipping (€12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Available worldwide (excluding some remote areas in Asia)
Free Shipping:
– Available for orders over €50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Shipping Restrictions
We ship globally except to certain remote areas in Asia and other restricted locations. During checkout, you’ll be notified if we cannot ship to your address.
Returns & Exchanges
We want you to be completely satisfied with your Stanley Magasin purchase. If you’re not happy with your order, we offer a straightforward return and exchange policy.
Return Conditions
- Timeframe: You have 15 days from the date of delivery to request a return or exchange.
- Product Condition: Items must be returned in their original packaging, unused, undamaged, and with all tags and accessories.
- Non-Returnable Items: For hygiene and safety reasons, the following products cannot be returned once opened:
- Measuring tools (Caliper, Measuring tape, Levels)
- Cutting tools (Bolt cutter, Shears)
Return Process
- Request Authorization: Contact our customer service at [email protected] using the template below to obtain a Return Merchandise Authorization (RMA).
- Package Your Item: Once approved, carefully pack the product with the original delivery note.
- Ship Your Return: Send the package to: Stanley Magasin – Service Retours
49 Rue Breguet
Paris, FR 89168 For international returns outside France, please mark the package as « RETOUR MARCHANDISE – SANS VALEUR ».
Return Request Template
Subject: Return/exchange request – Order #[Your order number]
Hello,
I would like to return/exchange the following item purchased from stanleysmagasin.com:
- Product reference: [Product name, e.g.: Torque wrench 1/2″]
- Order number: [Your order number]
- Reason for return: [Defect, wrong size, etc.]
- Would you like a refund or exchange?
Best regards,
[Your name]
[Your email address]
Refunds
- Processing Time: Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
- Method: Refunds will be credited to the original payment method used (Visa, MasterCard, JCB or PayPal). For card payments, it may take an additional 1-2 days depending on your bank.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.
Exchanges
- We will ship the replacement item as soon as we receive your return.
- Shipping costs for the replacement item will be your responsibility, unless the exchange is due to our error.
- For professional customers with registered accounts, special arrangements may be available for bulk orders.
Defective Products
If you receive a defective product (e.g., an adjustable wrench that malfunctions or a hammer with a cracked handle):
- Contact us immediately at [email protected] with photos of the defect.
- We will arrange a free return and fast replacement.
- For professionals with urgent needs, we can send a replacement product before receiving the return.
Important Note: Specialized tools like torque wrenches and professional hammers are tested before shipping. Any signs of improper use will void the warranty.
Contact Us
For any additional questions about our shipping or return policy, please don’t hesitate to contact our dedicated customer service for craftsmen and building professionals.
Email: [email protected]
Address: 49 Rue Breguet, Paris, FR 89168
Professional tools, professional service
The Stanley Magasin Team